How can we help?

Yes. The full platform is free — no ads, no card required. Aura is an optional subscription that adds capacity (higher upload limits and the like). Cosmetics — animated avatars, banners, profile effects — are free for everyone and are never sold. Nothing important is paywalled.

Use Forgot password on the login page to receive a reset email. If that doesn't arrive, check your spam folder. If you signed up with Discord OAuth, log in via the Continue with Discord button instead.

Go to Settings → Account → Delete account. We keep your data for 30 days in case you change your mind, then permanently remove it. If you want immediate deletion, email support@venoly.nl.

If you can sign in, go to Settings → Account standing and choose Appeal this decision. If your account is suspended or terminated, the sign-in screen offers "Appeal this decision", or go to venoly.nl/appeal and enter the email address on your account to get a code. You have 6 months, a person reviews every appeal, and you are told the outcome and the reasons. A ban or warning inside a server goes to that server's moderators. Timeouts end on their own and cannot be appealed. If none of this works, email appeals@venoly.nl.

From venoly.nl/download: a desktop app for Windows and Linux, and an Android app. On a Mac, and on iPhone, Venoly runs in the browser.

Use Report in the app and pick the closest reason. A child-safety report raises an alert for the founder. Email to safety@venoly.nl is read by the founder, but it doesn't raise an alert. If someone is in danger right now, call 112.